SHIPPING & RETURN POLICY

How long does delivery take and how much does it cost?

  • UK Standard Delivery £2.99 – orders will be delivered within 2-3 working days.

  • Orders over £50 are delivered free of charge on UK deliveries.

Where is my order?

You can track your order by referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to signed receipt at final destination.

​What is the returns and refund policy?

We hope that you will be delighted with your order. However, if within 14 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. We will then respond with a returns address.
Please send returns by registered mail, and keep the proof of postage in case of any loss or damage.

Which payment options do you accept?

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, all transactions are secure and encrypted. Credit card information is never stored.

What address details do you need for delivery?

Please provide accurate address details to avoid any unnecessary delivery delays.

How do I exchange an item?

You are able to exchange products online by completing your returns form.  We will then notify you of a delivery return address.

Can I change or amend my order once it has been placed?

We process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy.
Under the Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

​

Can I shop without creating an account?

Yes, when you have placed the goods into your bag and started the checkout process, you can select Guest Checkout. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

We strive to provide the best shopping experience for all our customers